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Posts: 1
Registered: ‎11-30-2022

Order canceled by Shipt!!!

We bought a laptop on Cyber Monday and it was supposed to be delivered today. Chat support was of zero help and they said that the Free Alexa Dot was what was cancelled which it wasn't. 


Why does our tracking read:


Return Received

Shipt Logo

We received your return Today, and we'll process it within 10 business days. Depending on your original payment method, please allow 10 additional business days to receive your refund.


Why was my bought item returned to Best Buy by Shipt? We had somebody home all day. Why was this delivery seemingly cancelled mid send? We want this item at the price we paid.

Posts: 158
Topics: 0
Kudos: 34
Solutions: 7
Registered: ‎11-08-2021

Re: Order canceled by Shipt!!!

Good Morning, LilaJoon.


Thank you for reaching out to us on the Best Buy Community Forums. I certainly understand how you are feeling after being excited for the arrival of your new computer, only to learn there was an issue with the delivery and that your item is being returned. I would be happy to look further into this with you and see what's possible. Please feel free to send me a private message with your full name, phone number, email address, and order number.


Kindest regards,

Bobby|Senior Social Media Specialist | Best Buy® Corporate
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