07-27-2019 10:39 PM
I placed a order online for in store pick up. All my items were ready and I was able to pick them up. However the monitor I ordered somehow was selected to ship to me. By the time I noticed this I couldnt cancel the order. This is a major problem because its being shipped to my old address where I no longer live! The store reps pretty much told me they can help me and I need to call in, I called into bestbuy support and they told me I just have to wait and hope they can change the order once the order leaves the wearhouse. I refuse to pay for something that I wont recieve. Yet, no one can give me a diffeninate answer if they can get this order canceled or rerouted to me. This is disturbing because I work at a large fortune 100 company and this sort of things happens all the time. One of my sales team members may ship to the wrong address or the customer themselves provides a wrong address. All I have to do is file a ticket that the warehouse gets and stops the order. I dont understand why this can happen in my case. I have a case ID and order number of all this. The monitor is set to be at my old address on Tuesday. I need assistance asap.
07-30-2019 01:21 AM
Still no reply? I just called UPS and they said no one has contacted them to change the address. Ive contacted CHAT numerous times and they all tell me they will try to change the address. Ive called in, and same story they will intercept the order. However when calling UPS they tell me bestbuy has not contacted them in any form or fashion. I have transcripts of all my chat conversations and no one can seem to really give me any sort of help here. Ive been dealing with this since the day the order was placed - just an hour afterwards trying to cancel this shipment. It set to deliever today Tuesday the 30th, and Ive been contacting support since the 27th with no help. Is someone going to get a free monitor? Wheres the customer service here or assurance of help from bestbuy?
08-02-2019 12:24 PM
Hi there, Ryan,
Thanks for stopping by our community forums again. I apologize for the delay in responding to your message. Have you been able to get assistance with this? Please let us know, we're happy to see how we can help you moving forward.