BestBuy.com

[jeff9988]

I’m trying to place an order online and for some reason it keeps being cancelled. I talked with customer support on bestbuy website and they just said try another card. Which I did and it was cancelled again. They also said to contact my credit card company and I did, they said it was nothing on their end so it must be an issue with bestbuy. Just trying to figure out how I can resolve this. Appreciate any info.

[Bacarri-BBY Social Media Specialist · Accepted solution]

Hello, jeff9988,

Welcome back to the Best Buy Forums!

I appreciate you taking the time to write us regarding your purchase! Orders may cancel for different reasons sometimes. It could be that the purchase does not meet BestBuy.com’s Conditions of Use, or it’s no longer available. Placing an order online is meant to be simple, and this does not seem to have been your case.

I am happy to look into your order, but in order to better assist, I am going to need some more details. Please, private message me with the order numbers from the cancelled orders, your full name, phone number, and e-mail address. To send it, click on the blue button bellow my signature. I look forward to hearing from you.

Regards,