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Posts: 1
Registered: ‎03-26-2019

Order arrived, sold to someone else, re-ordered and now DELAYED

So I bought Boost mobile Sim card kit a while ago, arrive monday the 18th but when I arrived the next day I was told that they sold it. When I was told that they re-ordered it I get an email stating that the order is being DELAY up to a month and may be cancelled. I bought because I was hoping to use my new phone but now I may have to spend $50 in a boost store due it not arriving. I would like answers and would like to be compensated if possible for these delayed.

Posts: 415
Topics: 17
Kudos: 96
Solutions: 18
Registered: ‎11-23-2018

Re: Order arrived, sold to someone else, re-ordered and now DELAYED

Hello, BrayanRomualdo, and welcome to our online community!


Thanks for contacting us through the Forums for support. I'm sure you're anxious to receive this Sim card kit for your new phone, and I'd be looking for answers as well if it hasn't arrived yet.


I know receiving a shipping delay email must have been alarming, and I'm sorry for any inconvenience this may have caused. It might be too early to tell for certain, but this may have been one of our automated messages when things are delayed slightly. That being said, I'd like the chance to look further into your order and see what might be going on.


In order to do so, please send me a Private Message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name, below.


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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