BestBuy.com

[fireblu]

I order a hard drive on Tuesday Aug 17. it was to arrived to my home the next day. Yesterday I recieve the item was being shipped out. Then 20 mintues later recieve a notifcation I am being refunded. What is going on and why did bestbuy.com refund me?

[Deysha-BBY Social Media Specialist]

Hello, fireblu,

Welcome to the Best Buy Community Forums!

I appreciate you taking the time to write us about your order and for choosing us for your purchase. I understand where you’re coming from, as online shopping is meant to be convenient and simple. Sometimes, orders may cancel for different reasons. It could be that the purchase does not meet BestBuy.com’s Conditions of Use. I would be reaching out too if it were happening to me, and I am more than happy to look into this for you.

I am going to need some more details from you. Please, send me a private message with your cancelled order number, full name, phone number, and e-mail address connected to your BestBuy.com account. To send it, click on the blue "Private Message" button next to my signature. I look forward to hearing from you.

Regards,

[fireblu]

Hi Deysha,

I was able to talk to bestbuy representative over the phone. They were able to resolve the issue. Sorry for inconvenice, this thread can be closed. 

[Deysha-BBY Social Media Specialist]

Thank you for your response, fireblu! I am happy to learn this has been handled for you! Thanks again for reaching out to us, and have a great rest of your day!

Sincerely,