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New Member
Posts: 3
Registered: ‎11-27-2018

Order and then refunded in 24 hours

I order a hard drive on Tuesday Aug 17. it was to arrived to my home the next day. Yesterday I recieve the item was being shipped out. Then 20 mintues later recieve a notifcation I am being refunded. What is going on and why did bestbuy.com refund me?

Posts: 3,128
Topics: 38
Kudos: 100
Solutions: 161
Registered: ‎10-19-2017

Re: Order and then refunded in 24 hours

Hello, fireblu,

 

Welcome to the Best Buy Community Forums!

 

I appreciate you taking the time to write us about your order and for choosing us for your purchase. I understand where you’re coming from, as online shopping is meant to be convenient and simple. Sometimes, orders may cancel for different reasons. It could be that the purchase does not meet BestBuy.com’s Conditions of Use. I would be reaching out too if it were happening to me, and I am more than happy to look into this for you.

 

I am going to need some more details from you. Please, send me a private message with your cancelled order number, full name, phone number, and e-mail address connected to your BestBuy.com account. To send it, click on the blue "Private Message" button next to my signature. I look forward to hearing from you.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-27-2018

Re: Order and then refunded in 24 hours

Hi Deysha,

 

I was able to talk to bestbuy representative over the phone. They were able to resolve the issue. Sorry for inconvenice, this thread can be closed. 

Posts: 3,128
Topics: 38
Kudos: 100
Solutions: 161
Registered: ‎10-19-2017

Re: Order and then refunded in 24 hours

Thank you for your response, fireblu! I am happy to learn this has been handled for you! Thanks again for reaching out to us, and have a great rest of your day!

 

Sincerely,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!