04-15-2020 09:43 PM
04-23-2020 12:53 PM
Good afternoon, clouds13we,
Welcome to our forums! I apologize for the delay in our response, as we’ve become a bit backlogged on our forums over the past few days, and it’s taking us a bit longer to reply to our customers than we’d usually expect.
As someone who keeps an eye on my online orders tracking like a hawk, I completely understand why you’d want to make sure your order was shipping as expected. If you’ve not yet received your order, or need any additional assistance, I’ll be happy to take a closer look, and offer any assistance I can.
If you could use the blue “Private Message” button in my signature to send me the following information:
This should be enough information for me to begin my research, and hopefully provide any additional assistance you might need. As mentioned, be sure to use the “Private Message” button in my signature to get this information to me, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.