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Posts: 1
Registered: ‎04-25-2019

Order Stuck in Pre-Shipment

My order said it was supposed to be delivered by today when I ordered it, but my tracking number says that the package has been stuck in pre-shipment for three days. 

Posts: 7,326
Topics: 161
Kudos: 265
Solutions: 326
Registered: ‎11-30-2015

Re: Order Stuck in Pre-Shipment

Hello, Niq,


Noticing that your purchase hasn’t moved a in few days is a bit suspicious. I can surely understand your concerns regarding this matter. Thank you for joining our community to seek our advice and assistance. I’d be happy see what light I can shed on this for you.


Can you please send me a private message with your full name, phone number, email address, and order number? A private message can be sent my way by choosing the blue “Private Message” button in my signature. I look forward to your reply to see how I may be able to help.



Mariah|Social Media Specialist | Best Buy® Corporate
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