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Posts: 1
Registered: ‎01-25-2019

Order Status

[ Edited ]

My order {removed per forum guidelines} has shipped for a while and has never delivered. The tracking information shows its last destination scan without any further update for a few days. 

Could you please resend the item if possible? thanks 

Posts: 3,148
Topics: 23
Kudos: 326
Solutions: 185
Registered: ‎11-29-2016

Re: Order Status

Good afternoon, maybecallyou116,

 

Welcome to our forums.  Having an order go missing after its shipped to you would be an understandably disappointing experience, and I regret to hear this seems to have happened to your most recent BestBuy.com order.

 

Before I’m able to review your order further, I’d like to gather a few pieces of additional information from you.  As you can see, we’ve removed your order number from your post to protect your privacy.  I’d like to continue this trend by sending you a private message to gather the information I’ll need, which you’ll be able to read by signing into your Support Forum account, and clicking on the orange envelope in the upper right-hand corner of your screen.

 

Speak to you in a bit,

SeanM|Social Media Specialist | Best Buy® Corporate
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