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Posts: 6
Registered: ‎11-18-2015

Order Status still in progress/preparing status

I placed an order in store on July 25, 2019 and it's supposed to be in store for pickup on July 31st. However, it is still in the preparing stage and has not updated to shipping. I'm wondering since the item has since been sold out whether they have an actual product for me or if they are scrambling around to find one. Can someone check the status for me. I went into store and an associate told me he didn't know how to check the status. 

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Posts: 351
Topics: 8
Kudos: 62
Solutions: 18
Registered: ‎11-23-2018

Re: Order Status still in progress/preparing status

Hi there, rsev

 

Thanks for connecting with us here on the Forums! It is great to hear from you again!

 

That doesn’t sound like the ideal Store Pickup experience, so I would be happy to look into your case and see what updates I can provide. To start, please send me a private message by clicking on the blue button in my signature below. Please be sure to include your full name, email, phone number, and order number.

 

Regards,

Quinton|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎11-18-2015

Re: Order Status still in progress/preparing status

Thanks for your reply but it all worked out in the end. The website just wasn't updating status.

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Posts: 351
Topics: 8
Kudos: 62
Solutions: 18
Registered: ‎11-23-2018

Re: Order Status still in progress/preparing status

Hey again,

 

Thanks for letting us know! Please don’t hesitate to connect with our team again in the future, rsev!

 

Kindly,

Quinton|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!