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Posts: 1
Registered: ‎09-30-2014

Order Returned To Sender

On Sept 15th I purchased an open box Samsung 27 in monitor. SKU:6471364 

I initially put for store pickup but was alerted that it actually wasn't in stock at the store and requested to have it shipped instead so I did.


It was set to be delivered Sept 18th. It had not been shipped with no date adjustment until the day after so I did a customer service chat and was told it would ship soon, set to arrive Sept 21 and was refunded 10% back for the trouble.


Sept 21 came and it was delayed yet again to Sept 26. 

On Sept 25 the package finally started to move through UPS, but then started a return to sender process. I once again talked with the CS chat and was told that it would be taken care of and I would receive a call about it.


I did not receive a call. I called customer service on Sept 27 to ask about the order and why it was being returned to sender before reaching me. Also asked if I could either receive a different one, or buy another at the same price point as the price is higher on the item than when I ordered. I was informed that there would be a re-routing request put on the item as it still had not reached the return destination.


On Sept 28 the item reached the return destination. I have not received a full refund yet on the item.


Can I get any help on this? If it had been returned and refunded sooner I could have easily bought another at the same price point, but multiple delays on top of the no explanation return to sender prevented that. If there is a way I could just buy another at the price I paid, that would be great, but as is can I at least get information on the refund processing? I can provide more specific order details as needed.




Posts: 109
Topics: 1
Kudos: 10
Solutions: 8
Registered: ‎11-24-2021

Re: Order Returned To Sender

Hello, unpgriff9,


Welcome to the Best Buy Forums!


We appreciate you taking the time to reach out and detail your experience with your most recent online order. I am sorry to hear that you have had to take up so much time to get this figured out and still have not had the issue resolved. 


I am happy to look into your order, but in order to better assist, I am going to need some more details. Please, private message me with the order number, your full name, phone number, and e-mail address. To send it, click on the blue button bellow my signature. I look forward to hearing from you.



Bacarri|Social Media Specialist | Best Buy® Corporate
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