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[unpgriff9]

On Sept 15th I purchased an open box Samsung 27 in monitor. SKU:6471364 

I initially put for store pickup but was alerted that it actually wasn't in stock at the store and requested to have it shipped instead so I did.

It was set to be delivered Sept 18th. It had not been shipped with no date adjustment until the day after so I did a customer service chat and was told it would ship soon, set to arrive Sept 21 and was refunded 10% back for the trouble.

Sept 21 came and it was delayed yet again to Sept 26. 

On Sept 25 the package finally started to move through UPS, but then started a return to sender process. I once again talked with the CS chat and was told that it would be taken care of and I would receive a call about it.

I did not receive a call. I called customer service on Sept 27 to ask about the order and why it was being returned to sender before reaching me. Also asked if I could either receive a different one, or buy another at the same price point as the price is higher on the item than when I ordered. I was informed that there would be a re-routing request put on the item as it still had not reached the return destination.

On Sept 28 the item reached the return destination. I have not received a full refund yet on the item.

Can I get any help on this? If it had been returned and refunded sooner I could have easily bought another at the same price point, but multiple delays on top of the no explanation return to sender prevented that. If there is a way I could just buy another at the price I paid, that would be great, but as is can I at least get information on the refund processing? I can provide more specific order details as needed.

Thanks

[Bacarri-BBY Social Media Specialist]

Hello, unpgriff9,

Welcome to the Best Buy Forums!

We appreciate you taking the time to reach out and detail your experience with your most recent online order. I am sorry to hear that you have had to take up so much time to get this figured out and still have not had the issue resolved. 

I am happy to look into your order, but in order to better assist, I am going to need some more details. Please, private message me with the order number, your full name, phone number, and e-mail address. To send it, click on the blue button bellow my signature. I look forward to hearing from you.

Regards,