BestBuy.com

[Krazyglue]

I ordered a television on Monday and had it shipped to the store.  It arrived at the store and I canceled the order.  I recieved and email showing the order was cancelled and my Bestbuy account shows cancelled; however, today, the payment posted to my credit card.

Is the credit card billed when it arrives to the the store, or at customer pick up? 

And If its billed, but cancelled before I picked it up will it be refunded?

Any help would be appreciated, 

Thank you.

[hockeycanuckjc Community Veteran]

I am not really sure how this works.... But typically for store pickup orders your card has an authorization and if you don't pick it up the authorization drops off. The only way something would post to your account is if you picked it up. If you got a charge that day for an item perhaps today it's refunded but not a guarantee. Hopefully a mod can figure this out. 

[Krazyglue]

I figured I'm not charged until pickup too. But I definitely didn't pick it up, and the posted charge on my credit card list the same order number.

I did receive an email from bestbuy online saying it's cancelled and the order numbers matched.

[MeghanM-BBY Social Media Specialist · Accepted solution]

Hello, Krazyglue,

Thank you for taking the time to reach out to us on our Forums page. I can certainly understand wanting to check into a charge on a cancelled order. Typically we do not charge on an order until it is either delivered or picked up in store. The charges you see are usually not charges, but holds on the funds. I'd be happy to look into this for you to make sure that is what happened. Please hit the Private Message button next to my signature and send your name, phone number, and email so that I can check the financial history on your order.

Sincerely, 

[Krazyglue]

Thank you.

I sent a private message. It does say posted on my credit card recent activity., Not pending.

[lsklsk]

Hi Meghan...I seem to be having a very similar problem as the person above... may I also send you a message? Thank you... 

[MeghanM-BBY Social Media Specialist]

Hi, lsklsk,

Welcome to the Forums! We appreciate you taking the time out of your busy day to contact us here. I am happy to assist you regarding the refund on a cancelled order. Please Private Message me with your name, phone number, and email to get started. 

Sincerely,