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Posts: 6
Registered: ‎11-21-2017

Order Not Received

[ Edited ]



I placed an order online and was scheduled to receive it by Aug 17, however tracking has not been updated and I have not received my order. Please help. 


Thank you!

Order number {removed per forum guidelines}

Posts: 5,998
Topics: 204
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Registered: ‎08-21-2017

Re: Order Not Received

Hi there, raeduenas,


Welcome back to our community forum and thank you for taking the time to let us know about your order. I know I keep a close eye on my tracking information and seeing it stop updating would cause some concern if I was in your shoes. I would be happy to check this out for you to see exactly what's going on. I will need a few more details so I can further assist you. Can you please send me a private message with your:


Full name

Email address
Phone number


You can send me a private message by clicking the button at the bottom of my post across from my name. I look forward to your response!

AndrewB|Social Media Specialist | Best Buy® Corporate
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