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New Member
Posts: 3
Registered: ‎11-21-2019

Order Not Delivered

I had ordered Amazon Fire TV Stick and Echo bundle which was shipped on 11/19. It shows that the order is delivered on 11/20 but I have never received the order. I did not get any call from the delivery or any notification that it is on way. Also, the package is delivered at my house. This is simply ridiculous.

How do I get to know where is my package and if it was actually shipped and delivered. This is the worst experience ever.!!

New Member
Posts: 3
Registered: ‎11-21-2019

Re: Order Not Delivered

Can I get a reply from the Best Buy team? The order is nowhere to be found in the mailbox, front door or anywhere in the building. Where did it go missing?

New Member
Posts: 3
Registered: ‎11-21-2019

Where is my order???????

[ Edited ]

I had ordered Amazon firestick and Echo in Order Number  {removed per forums guidelines}.

Order tracking status shows the order delivered on 11/20. I have been following up with OnTrac and they say that it is delivered.

I have NOT received it! Where is it then? How can it go missing! I need to get this resolved.

Posts: 500
Topics: 22
Kudos: 118
Solutions: 31
Registered: ‎07-23-2018

Re: Order Not Delivered

Hi there, tamannakhanna01,

 

Thanks for taking the time to connect with us about this! We know how concerning a lost order can be and we want to assist however we are able! 

 

Very often, "lost" orders can simply be put in a strange place. Please make sure that you have checked at all entrances or anywhere else a package may be left. If you have neighbors, we also encourage you to check with them that it was not simply misdelivered.

 

If you still are not able to locate your order, please send us a Private Message via the blue button in my signature so that we can look closer into this. Please be sure to include your full name, email address, phone number, and order number. 

Austin|Social Media Specialist | Best Buy® Corporate
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