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Posts: 5
Registered: ‎07-29-2021

Order Never Delivered

I placed an order for two video games and it said they would be delivered on Friday Nov. 5th. They were not delivered then despite it supposedly being guaranteed. Instead a delivery attempt was made by a Best Buy driver on Saturday, but the address for the order is a business location and thus is closed on the weekend. As such, instead of simply trying to deliver again the next business day as is normal and what any legitimate courier does, your driver took it upon themselves to consider the order undeliverable and mark it as a return and sent it back to the warehouse. I was at no time informed or consulted on any of this. Now I am missing both my order and my payment which included gift cards and a reward coupon and I am very very unhappy about it. To make it even worse, this is the second time Best Buy has pulled this stunt with using their own drivers who dont' actually delivered the items.

Posts: 5,167
Topics: 55
Kudos: 435
Solutions: 322
Registered: ‎11-29-2016

Re: Order Never Delivered

Good afternoon, DigDugg,


Welcome back to our forums.  From what you’ve described, this would be an understandably disappointing experience, and I regret to hear this isn’t the first time you’ve had such issues with your online orders with us.


If you’re still in need of assistance regarding this order, I’ll be happy to take a closer look and offer any additional assistance I can.  For me to do so, I’ll just ask that you send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


To send me this information privately, be sure to use the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.



SeanM|Social Media Specialist | Best Buy® Corporate
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