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New Member
Posts: 1
Registered: ‎08-22-2020
Accepted Solution

Order Failed But Pending Charges On Credit Card

Hello,

 

Today I attempted to order a laptop from BestBuy.com. The order did not go through and the failure message said to try again or to use a different credit card. I tried again with the same credit card and when that failed again, I used a different credit card which also failed. I did not receive any confirmation from Best Buy that the orders went through, but I now have 3 pending charges on my credit cards. When will these charges go away as the orders did not go through?

Best Buy Employee
Posts: 2,615
Registered: ‎01-09-2015

Re: Order Failed But Pending Charges On Credit Card

Depends on your bank’s policies surrounding pending authorizations. My bank usually drops them after 3-5 business days if the charge is not finalized. Unfortunately, all banks are different.
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