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Posts: 1
Registered: ‎03-25-2020

Order Delayed - no tracking sent, order page still says delivery Mar 20

Hi!

I ordered Animal Crossing on March 20, and paid for the same day shipping. I never got any tracking info, and then got an update that the order was delayed. However, the order page on my BestBuy account still sais the estimated delivery day is March 20.

 

I'm not worried that it didn't come same day, that isn't really an issue, the issue is that now the order is in limbo, with no tracking information, and an estimated delivery day from last week, so I have no idea whether the order is actually being fulfilled or not, and it won't allow me to cancel the order. I just want to know that my game is on its way!

 

 

Posts: 1,041
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Registered: ‎11-30-2015

Re: Order Delayed - no tracking sent, order page still says delivery Mar 20

Hello, lk330,

Thanks for joining our online community. I hope that you've been able to stay safe and healthy.

I apologize for the delay in response during this strange time. It's understandable that you'd like better direction on the current status of your order, as well as what next steps might be available to you. A lot of people have really enjoyed escaping into Animal Crossing, and I'm sure you would love to play it as well.

I just need a little bit more information from you to get started on this. I'm going to send you a Private Message with more details. You can find your Private Messages by clicking on the envelope icon in the upper right-hand corner of the page (this will only be visible when logged in). If you run into any issues, you can also send me a Private Message by clicking the link in my signature.

Best,

Fey|Social Media Specialist | Best Buy® Corporate
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