08-28-2019 10:52 AM
I ordered a Macbook Pro yesterday(27) online and the delivery date was supposed to be today (28) but when I woke up this morning to see if the order had shipped it says that there is an order delay for a month. Is there anyway to be able to see if this can be resolved?
08-29-2019 01:17 PM
Welcome to our Best Buy Support Forums! If I had made a purchase like a new MacBook Pro, I'd probably be checking the status frequently as well.
Typically, we will do everything we can to make sure an order arrives when we say it will. Sometimes though, there may be a delay that can occur. If we don't get an order shipped when we expected to, an email is sent with a new ETA. Generally, that new ETA will default to a month past the original ETA, but it is uncommon that it actually takes that long to receive. In most cases actually, the item is shipped the day the delay notification is received.
I saw you had also reached out to one of our specialists via private message, so I'm going to be responding there to gather some additional details from you. Please be on the look out for that message and I hope to hear more from you soon!