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Posts: 1
Registered: ‎11-03-2017

Order Delay!!!!????

[ Edited ]

Hi,

 

I ordered the Star Wars Jedi AR Headset back about a month and a half ago on 9/13 and the day its supposed to arrive (today) I get an email that there is a delay and now it might not arrive for another month?  What is the deal here?

 

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Thank you

 

Posts: 3,213
Topics: 50
Kudos: 231
Solutions: 172
Registered: ‎08-21-2017

Re: Order Delay!!!!????

Hello Yimoth21-

 

Thank you for taking the time to register to our Forums to let us know about your order. I am sorry to hear that your Star Wars Jedi AR headset has been delayed. That looks like an awesome headset so I can absolutely understand your excitement to get yours! I am more than happy to help take a look into this order. 

 

Using the email address associated with your Forum account, I was able to find your order. Based on the current status of it, I am going to escalate this to our support team to see if they can assist me with this order. It typically takes 3-5 business days for them to conduct an investigation. Once I receive a response from them I will let you know what they recommend.

 

If you have any questions in the meantime, please let me know. 

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 3,213
Topics: 50
Kudos: 231
Solutions: 172
Registered: ‎08-21-2017

Re: Order Delay!!!!????

Hi there Yimoth21-

 

After checking on the status of your order I see that it is currently estimated to be delivered today. I am happy to see that this was not actually delayed a month and our support team was able to help get it on the way. 

 

Please let me know if there is anything else I can assist you with, I am happy to help. 

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!