BestBuy.com

[dkoziol77]

I made a purchase on bestbuy.com on Friday 3/10. It was supposed to be delivered on 3/11, but is now delayed until 3/25. I simply wanted to change the order to pick up at a local store. Best Buy keeps their money, I get my product with a mild delay, we're all happy. None of the chat agents were able to assist me on 3/12. I called, and received the same answer. I was told to call today and someone would be able to help me. I called today, and received the same thing. All of the supervisors were "in a meeting" and unable to help. I called back not 5 minutes later, and magically a supervisor was available. Once again, no one was able to help me.

It's a video game - I should have just gone into the store to pick it up. My fault for ordering it online and expecting accurate shipping estimates. At this point, I just want my money back and to stop dealing with this absolutely terrible customer support. Who can I contact to get a full refund, cancel my account, and cancel my credit card?

[April-BBY Social Media Specialist]

Hello, dkoziol77.

Welcome to the Community Forums! We are happy to have you here with us. Although I certainly wish it were under happier circumstances. As someone who has experienced orders getting significantly delayed, I can see how this is not ideal. I would be happy to take a look.

To get started, please use the blue button next to my signature to send me a Private Message. Please be sure to include your name, phone number, and email. If you have that order number handy, please feel free to send that over as well.

Please know, as of March 20, the Best Buy Forums will be decommissioned. Our team will be available to provide support through our Facebook, Twitter, and Instagram accounts. In the future, you will also be able to visit BestBuy.com/support  for assistance. We look forward to assisting you through these platforms.

Regards,

[dkoziol77]

PM sent. Thank you for looking into this.

[April-BBY Social Media Specialist]

Hey, Dan.

I was able to look into this a bit more for you. It looks like there was an issue with the original copy of the game that was being reserved for your order. This resulted in inventory having to be acquired elsewhere. 

I see that your order in "Order Acknowledged" at the new shipping location. Because your order is in this status, I am not able to make any modifications at this time. However, I would expect that your order should be shipping soon. The date you see of March 25, is the Auto Cancel date. This date is automatically applied by our systems. This occurs so if in the event an order does not ship, you receive a refund without having to request it.

I will be out of the office tomorrow, but would be happy to take another look and monitor your order when I return to the office on Wednesday. 

I do understand how having your order delayed is not at all what you were hoping for. Once your order ships, I would be happy to apply a credit for $5 to your order.

Regards,

April-BBY

Social Media Specialist

Best Buy Corporate

[dkoziol77]

Hi April,

My apologies for responding as a DM instead of in this thread.

I apprecaite you looking into this, but I don't want to spend anymore time assisting Best Buy in fixing their own issue. I competely understand delayed orders, but I do not understand why you simply cannot cancel my order and issue a a full refund? I have been trying to get that done for the last day (less than 24 hours after the delay notice was sent) and I'm now expected to wait until I receive the item, spend my own time and resources returning it to the store, and then finally receiving my money back. Please simply cancel the order, don't send me the item, give me my money back, and we can all move on.