BestBuy.com

[Mango89]

Hi, I recently placed a preorder on a now sold out item. The order has gone through with an old address as it needed to be submitted quickly in order for me to get it, and an old address defaulted without me realizing. I was informed the address cannot be changed even though the item isnt out for more than a month (which I think is ridiculous, but that's it's own issue)

I was advised to contact best buy again after it shipped for them to reroute the package to correct address, and if they were not able and the package was lost to me, I would receive a refund. Is the cost of the item protected if it gets delivered to the old address and they refuse to turn the package over? I want the item and support claims it wont be an issue, but I dont want to risk hundreds of dollars and it seems lost packages are typically put on the customer to resolve. Is my case different because best buy refuses to change the address?

I want to know if I need to cancel the order completely or if the payment on the item will be refunded to me without huge hassle if its misdelivered and the old address keeps it. I've never had this issue before. Thank you

[KyleR-BBY Senior Social Media Specialist]

Hi, Mango89,

Thanks for joining the Best Buy Community forums. Thanks for your questions.

Generally speaking, orders can be adjusted until they ship out, but for pre-orders for sold out items they cannot. That's because the order needs to be re-authorized, and will fail to do that because the item is no longer available. Redirecting the order after it ships is usually the best solution, but I'd like to confirm if that will work for us here so you can make an informed decision about whether to cancel it.

Please send me a private message by using the link in my signature below this post? If you include your name, email address, and phone number, along with the order number, I can  check it out and let you know what I find.

Sincerely,