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Posts: 1
Registered: ‎04-02-2021

Order Cancelled, refunded, still shipped but not received

I ordered a laptop from Best and my card was charged originally. Then Best Buy cancelled by order and refunded my payment. That was fine with me, I saw the refund in my account and thought nothing else of it. Checked my spam folder today and I received an email saying that the laptop was delivered by FedEx, however there's nothing at my door and I definitely did not sign for any packages. I checked with neighbors and none of them received my package. Also checked my card statement and there's now another charge posted to my account. Please help. I'm being charged for something that was supposedly cancelled and refunded but then "shipped" but I never received.

Posts: 662
Topics: 29
Kudos: 134
Solutions: 45
Registered: ‎02-08-2019

Re: Order Cancelled, refunded, still shipped but not received

Hey, erijoe88,


Thanks for reaching out, and welcome to the Best Buy Forums. It is certainly odd that your order was cancelled, then re-placed without your knowledge. Further, I can understand your concern that you're not able to locate the package, even though it's been notated as "delivered." 


I'd be happy to take a closer look into this and see what I can do to help out. So that I can get started, please send me a private message, utilizing the link in my signature below, with the following information:


Your full name

Email address

Phone number

Order number


Looking forward to hearing from you!




Meg|Social Media Specialist | Best Buy® Corporate
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