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Posts: 1
Registered: ‎03-12-2017

Order Cancelled due to “unable to verify information”

I apologize if this is a bit heated, but I’m at my wits end as to what’s happening as I’ve been hung up on by customer service multiple times, and they seem uninterested in helping me.

 

Please tell me why my orders keep on getting cancelled. Every time I place an order, I get a cancellation a few minutes later saying there was something wrong with the info I provided. It’s the exact same address and credit card(s) I have used for years. I have called my bank multiple times and they say it’s something on your end. I have had customer service hang up on me 3 times now, and I’ve had it with people telling me to re-order and make sure I type in my information correctly. If I don’t hear back soon, I’ll take this business and all future business elsewhere.

 

If you could please look in to this for me. I would really appreciate it.