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Posts: 1
Registered: ‎11-16-2019

Order Cancelled - Unable to Verify

I’m trying to use my new card to buy Pokémon Sword digital code but it keeps auto-cancelling, stating “unable to verify information.” No one from BB or Citi has reached out to me to verify anything, can anyone assist with getting this processed? Thanks!
Posts: 1,362
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Registered: ‎10-03-2017

Re: Order Cancelled - Unable to Verify

Hello, bm1475,


Thanks for reaching out!


Generally speaking, the inability to verify information during your purchase means that something in the information you provided is not matching what the credit card supplier has on file. This could be your phone number, the billing address, or the name. I would suggest reaching out to your banking institution to ensure what the issue may be and reaching back out to us once they can confirm what's going on.



Dave|Social Media Specialist | Best Buy® Corporate
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