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Posts: 1
Registered: ‎08-24-2019

Order Cancelled Unable to Verify Information

I'm currently in Vietnam for a vacation until I go to college. On my off-time in Vietnam I'm scrambling to buy stuff online to get ready for dorming/college, especially a laptop. 

Anyways I order a laptop and have it sent to my house in the US, and my order gets cancelled. 

I can understand why my order got cancelled considering I'm in Vietnam, but I'm going to be in Asia until September 18 and the Back to School deals would already be expired by that point. 
So I was wondering if there is anyway I can place an order, or verify that I am that card holder, while in Vietnam.



Posts: 403
Topics: 32
Kudos: 63
Solutions: 19
Registered: ‎07-23-2018

Re: Order Cancelled Unable to Verify Information

Hello, Imdanub,


Thanks for connecting with us here on the Best Buy Forums. It sounds like you are on quite an adventure before starting college this fall, and I hope you are enjoying your time! Vietnam must be a beautiful place! It stands to reason you’d want to get some items checked off your supply list ahead of time, especially something as important as a laptop. That’s something you will surely use daily at school, and we appreciate you thinking of Best Buy for the investment.


There is a specific process used when placing international orders. I’d encourage you to review that information, and ensure you are using the proper address for the “Bill To,” section. If you have further questions, we will be available to provide support. Feel free to connect with us in private message, which you can do by selecting the blue box next to my name below.


I hope this helps!

Sarah|Social Media Specialist | Best Buy® Corporate
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