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Posts: 1
Registered: ‎12-30-2020
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Order Cancelled Failed Authorization Gift Card Payment

I had an order on paid using a gift card which later failed because of "failed authorization".


The gift card funds were drained and not refunded!


It's been over a day and I'd like to use the gift card.


Thanks in advance,

Posts: 5,177
Topics: 55
Kudos: 440
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Registered: ‎11-29-2016

Re: Order Cancelled Failed Authorization Gift Card Payment

Hey there, gcfil,


Welcome to our forums!  Generally speaking, the funds on your Best Buy gift card should be available to you again within 30 minutes of your order cancelling, so it’s disappointing to hear this process seems to be taking a bit longer than we’d typically expect. 


I’d be happy to take a closer look into this gift card and offer any additional assistance I can, however, I’ll need just a few pieces of additional information from you in order to do so.  For me to begin my research, I’ll just need you to send me a private message using the blue “Private Message” button in my signature with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number
  • Your 16-digit gift card number


As mentioned, be sure to use the blue “Private Message” button in my signature to send me this information and ensure it’s not visible in the public view of our Support Forums, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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