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Posts: 1
Registered: ‎07-18-2021

Order Cancelled - E-gift Card Refunds Still Missing

Hello, I've made a purchase during the Fourth of July sale using a few physical bestbuy gift cards and a digital bestbuy giftcard, but the order got automatically canceled and the funds were withdrawn anyways. The physical cards have been refunded within 30 minutes, but the E-gift card has not been refunded and the cancelation occurred back in July 3rd. Not only did I missed out on the sale, but I have been waiting for the funds to buy the product. Ive made quite a fair amount of calls to support but all they said was to wait. I would appreciate some assistance with this issue!

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Registered: ‎08-21-2017

Re: Order Cancelled - E-gift Card Refunds Still Missing

Welcome, tanareva,


Thank you for taking the time to stop by our community forums and writing to us about your order. It's certainly strange to heat that you have not received a refund for this e-gift card, I would be glad to review this order to see how I can best assist you with this.


Generally, gift cards are refunded within 24 hours. Since this order was cancelled on July 3, I'd like to start off by reviewing this purchase and will need a bit more information in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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