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New Member
Posts: 4
Registered: ‎11-17-2021

Order Cancelled After Failed Authorization. Gift Card Balance was not refunded on 1 Gift Card. HELP

Hi,

I recently placed an order and my order got a failed authorization error with one of my Gift Cards. So to keep things simple, i decided to just cancel my order.

The funds were mostly returned to my original form of payments except for ONE $500 Gift Card I have used. The GC balance was drained and still not refunded after the cancellation. 

Please help!

Posts: 340
Topics: 15
Kudos: 44
Solutions: 15
Registered: ‎02-08-2019

Re: Order Cancelled After Failed Authorization. Gift Card Balance was not refunded on 1 Gift Card...

Hello there, lumatamhh.

With gift cards being the equivalent to cash, we know how important it is get this resolved for you.  To do this, we ask that you supply us with your name, phone and email in a secure fashion by selecting the blue ‘Private Message’ button near by signature. This will allow us to verify and access your account to discuss the details with you in greater details.

We look forward to assisting you soon.

Wesley|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎11-17-2021

Re: Order Cancelled After Failed Authorization. Gift Card Balance was not refunded on 1 Gift Card...

Message Sent, waiting for reply. Thanks!

New Member
Posts: 4
Registered: ‎11-17-2021

Failed Payment Authorization with Gift Cards? Need Help with Refund.

Hi,

I placed an order recently and got Failed Payment Authorization with an order I used 4 different Gift Cards to purchase with. I immediately tried to cancel my order but the funds were not returned to my Gift Cards. Please help, I dont know what to do.

Best Buy Employee
Posts: 2,455
Registered: ‎01-09-2015

Re: Failed Payment Authorization with Gift Cards? Need Help with Refund.

You should follow up with Wesley-BBY in your original thread, posting a new topic basically sets you back to the beginning and starts you at step 1. 

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Best Buy Employee
Posts: 2,455
Registered: ‎01-09-2015

Re: Failed Payment Authorization with Gift Cards? Need Help with Refund.

https://forums.bestbuy.com/t5/BestBuy-com/Order-Cancelled-After-Failed-Authorization-Gift-Card-Balan...

 

A link in case you need it.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 4
Registered: ‎11-17-2021

Re: Failed Payment Authorization with Gift Cards? Need Help with Refund.

Got it ! Thanks!