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Posts: 1
Registered: ‎08-19-2019

Order Cancellations

Hi, my orders were being cancelled "due to problems with my payment information"; however, knowing my paypal address is fine and upon several discussions with CSR's I am finding that it is perhaps my address that has been flagged and banned by your compliance department, one CSR asked if I were a "re-saler".  One rep said that they would escalate the situation however I have not heard back from anyone.  I would much rather be able to order online than have to go into the physical store and fight crowds and wait on lines; so if someone out there can please help me out I would appreciate the assistance!


Posts: 698
Topics: 30
Kudos: 149
Solutions: 49
Registered: ‎02-08-2019

Re: Order Cancellations

Hey there!


I'm sorry to hear about this, as I am definitely a big online shopper and prefer that to visiting retail locations, myself. I'd love to take a look into this more. Can you send us a private message with your full name, email, and phone number? You can send me a message by clicking the blue button in my signature below.


Looking forward to hearing from you,


Meg|Social Media Specialist | Best Buy® Corporate
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