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Posts: 1
Registered: ‎03-28-2019

Order Cancellation

I can't use the website anymore to get pickup orders, everything gets cancelled. The only thing it says is "Can't verify your information" 


I'm trying to use the same best buy card I've had for years, the same address I've been at for years, and I'm the only pick up person. I can't see what kind of problem there may be. 


How can this be cleared up? I'm at work during normal business hours so I can't sit on an hour long hold / phone call.

Posts: 426
Topics: 17
Kudos: 96
Solutions: 19
Registered: ‎11-23-2018

Re: Order Cancellation

Hello, plsplspls, and welcome to our online community!


Thanks for reaching out to us here on the Forums for support. I love shopping online when I'm too busy to run to the store or something isn't available to purchase near me. While this option should be easy and convenient, it can be frustrating when an order doesn't go through. I apologize for any inconvenience you have experienced in such a case. 

That being said, I'd be happy to look further into your account. Please send me a Private Message including your full name, email, and phone number. You can find the blue option to message me to the right of my name, below.



Allison|Social Media Specialist | Best Buy® Corporate
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