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Posts: 9
Registered: ‎08-18-2015

Order Canceled by Best Buy - Wont honor sale price

I purchased the Ring 9 piece Alarm set as well as a number of other items during the recent cyber Monday sales. Conveniently after the sale ended my order was for only the Ring Alarm was canceled by Best Buy. All other items were shipped. I go to the site and the item is still available, except its full price now. I called the Elite support line and spoke with someone who confirmed it was a glitch and that he would transfer me to the department to repurchase at the sale price. When I was transfered there they said they can't do that and checked with their DM and said the same thing. Sale price was $195, current price is $300.


I'm really disappointed in the outcome of this. Best Buy messed up and should rectify the issue. 

Posts: 2,662
Topics: 108
Kudos: 109
Solutions: 131
Registered: ‎10-19-2017

Re: Order Canceled by Best Buy - Wont honor sale price

Hi there, dieselxindustry,


Thank you for taking the time to share your experience here on the Best Buy forum! I'm a deal shopper, as well, so I totally hear where you're coming from in wanting to repurchase with the sale price when it was such a good one. I'd like to look into this further to see what options may be available going forward. 


To get started, can you please send me a private message with your full name, phone number, email address, and the original order number (if available)? If you happen to remember the name of the person you spoke with at the Elite member support line, that could also be helpful. If you're logged into the forum from a PC, you should see a blue "Private Message" button next to my signature below this post. I look forward to hearing back!



Kayla|Social Media Specialist | Best Buy® Corporate
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