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Posts: 2
Registered: ‎02-20-2015

Order Canceled: Unable to Verify Your Information



All of a sudden I can no longer place orders online.  The order goes through, and then a few minutes later I receive an email stating:


Unfortunately, we were unable to verify your information, so we canceled item(s) from your order.


I have tried both the personal credit card that I always use for my Best Buy orders, as well as my actual Best Buy Visa card.  I called (888) BESTBUY and was told to either call my bank or go into a store to make a purchase... I called my bank and they said that they saw all the charges, and approved them all, then the merchant (Best Buy) reversed it after the fact.  I have verified all my shipping and billing information with both the orders I placed, and my bank, and everything matched.


Please assist.  I place a lot of orders through the website, it will be an extreme inconvience to have to start going into the store every time I need to order something.


Thank you.

Posts: 6,544
Topics: 93
Kudos: 593
Solutions: 360
Registered: ‎12-23-2016

Re: Order Canceled: Unable to Verify Your Information

Hello sigma1040,

Orders like this could be cancelled for a range of reasons, so I’d like to take a look into your specific order to see if I can offer any information on what may be causing this. 

Please reach out to me though a private message by using the link in my signature. If you include your name, email address, phone number and most recently cancelled order number, I’ll check it out and see what I can find.


Kyle R|Social Media Specialist | Best Buy® Corporate
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