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Posts: 1
Registered: ‎08-13-2019

Order Canceled Because Information Could Not Be Verified

I am trying to pre-order one of the Switch Lites using my Best Buy credit card.

I have tried twice today. The first time, the order was canceled within 3 minutes. Just now, the order was canceled after 30 minutes. Both times the email and text messages said that the order was canceled because my information could not be verified.

After looking at the possible explanations for this reason, I cannot figure out why the order keeps canceling as I am pretty sure none of the explanations apply.

Any help would greatly appreciated!
Posts: 18,004
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Registered: ‎09-29-2008

Re: Order Canceled Because Information Could Not Be Verified



Welcome to our community. I shop quite a bit online and I am never quite so aggravated as when I have an order cancelled. Certainly our goal is to fill every order we can and I regret you've encountered this obstacle.


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:


  • Your full name
  • Your telephone number
  • Your email address
  • Your cancelled order number(s)


To send me a private message, please click the button labeled "Private Message" in my signature below. 


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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