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Posts: 1
Registered: ‎05-13-2022

Order Apple Watch Received Tampered Empty Box

Hi All,


I ordered an Apple Watch on BestBuy under a deal. The order was being delivered by UPS.

The packaged was delivered and today when I open it- Its EMPTY. This has never happened to me ever. I have used BB since college.

On closer inspection its clear that the packaged was tamped and has been resealed.



I reached out to customer support and they tell me I need to wait. This will be handled by back office.There is no certainity that they will give my money back or replace the order.

I did some search and looks like this is very common and often BB comes back saying there isnt anything they can do. 


What do I do? I dont want to pay $359 for an empty box. Its a big amount for me. Any help is appreciated?



Posts: 8
Topics: 1
Kudos: 0
Solutions: 1
Registered: ‎12-07-2021

Re: Order Apple Watch Received Tampered Empty Box

Hi there! 


Thanks for reaching out to us here on Best Buy Support, although I wish it were under better circumstances. 


I can certainly understand your frustration here. I'd love to take a closer look and assist however I can. 


Kindly send me a private message with your full name, phone number, and email address, along with your order number. 

Ravi|Social Media Specialist | Best Buy® Corporate
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