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New Member
Posts: 1
Registered: ‎07-26-2022

Open box laptop missing item

I bought an open box laptop listed as satisfactory which according to Best Buy definition means it's not missing any important items.  This laptop is missing the multi port usb adapter which is needed to connect older usb type A devices among other things.  This is an important item.  I'm happy with the laptop otherwise but it should have been listed as open box fair condtion at a lower price.  I'd like the difference between satisfactory and fair refunded.

Social Media Specialist
Posts: 260
Registered: ‎10-12-2021

Re: Open box laptop missing item

Welcome to the Best Buy Forums!


Hello Ketch! Thanks for reaching out, though I wish it were under better circumstance. I know it's important to have all the necessary parts so I completely understand your concern around the missing accessory. I can definitely take a look into this for you. 


Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.




Kadian|Social Media Specialist | Best Buy® Corporate
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