BestBuy.com

[chuck4100]

I ordered a tablet as open box excellent to save money (New went on sale a week later so I saved nothing and got a hassle) and the tablet that arrived with torn seals and a completely different tablet with a cracked screen.

What can I do? Can I get a refund or the correct item? For black friday the same tablet was selling bbrand new for $30 less.

[AllisonS-BBY Social Media Specialist]

Hello, chuck4100.

Thank you for reaching out to is here on our Community Forums.  I can understand how frustrating it would be to receive the incorrect item, as I would be frustrated myself.  I would be glad to look into this for you and see what options may be available.  First, would you mind clicking the blue button next to my signature and providing me with your full name, email address, and phone number?

Thanks, 

[chuck4100]

I was recommended to do a return which I did, a refund did not come for nearly 2 months and instead, bestbuy canceled the return for the wrong item they sent me with an arbitrary reason.

Beware of bestbuy.com purchases, go in person! or heck, avoid bestbuy if possible.

[AllisonS-BBY Social Media Specialist]

Hello, chuck4100.

Thank you for reaching out to us again here on our Community Forums.  I will happy to help assist with any questions you may still have.  I also see you sent a private message as well and will be happy to continue working with you there.  Please be on the lookout for that message as well. 

Thanks,