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New Member
Posts: 2
Registered: ‎12-03-2022

Open box - excellent condition arrived as a completely different item with cracked screen

I ordered a tablet as open box excellent to save money (New went on sale a week later so I saved nothing and got a hassle) and the tablet that arrived with torn seals and a completely different tablet with a cracked screen.

 

What can I do? Can I get a refund or the correct item? For black friday the same tablet was selling bbrand new for $30 less.

Posts: 187
Topics: 6
Kudos: 39
Solutions: 21
Registered: ‎11-08-2021

Re: Open box - excellent condition arrived as a completely different item with cracked screen

Hello, chuck4100.

Thank you for reaching out to is here on our Community Forums.  I can understand how frustrating it would be to receive the incorrect item, as I would be frustrated myself.  I would be glad to look into this for you and see what options may be available.  First, would you mind clicking the blue button next to my signature and providing me with your full name, email address, and phone number?

Thanks, 

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-03-2022

Re: Open box - excellent condition arrived as a completely different item with cracked screen

I was recommended to do a return which I did, a refund did not come for nearly 2 months and instead, bestbuy canceled the return for the wrong item they sent me with an arbitrary reason.

 

Beware of bestbuy.com purchases, go in person! or heck, avoid bestbuy if possible.

Posts: 187
Topics: 6
Kudos: 39
Solutions: 21
Registered: ‎11-08-2021

Re: Open box - excellent condition arrived as a completely different item with cracked screen

Hello, chuck4100.

Thank you for reaching out to us again here on our Community Forums.  I will happy to help assist with any questions you may still have.  I also see you sent a private message as well and will be happy to continue working with you there.  Please be on the lookout for that message as well. 

Thanks, 

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!