Hi there- I just got an open box laptop descibed as excellent condition. From what I read this means it should include all orginal parts with exception of the packaging and manual. It came rather haphazardly wrapped in loose bubble wrap inside an oversized box with a replacement charger thrown in. When I tried to chat to see if there's options to resolve this issue the only solution I was given was to return or replace the item. I was just wondering if there's any other solutions such as the discount of the next level town condition as it did not come with all orginial parts and really no packaging.