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Posts: 1
Registered: ‎04-26-2021

Open Box Order

I placed an order on April 11th for an Open Box Dell Laptop which showed a delivery date of April 14th. I have called into cusotmer support at least six times they are not able ot provide me with any updates as to why my order still hasn't shipped. The only thing they give me is a new delviery date which keeps being missed. They have provided me a tracking number which shows the following on UPS' site 

UPS could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please verify your information.

What does it take to get someone at Best Buy to actually determine what is causing the issue on the product to not be shipped? I've been placed on hold for a "supervisor" twice today to be disconnected after tweny five minutes each time. Any asssitance on getting to the root cause of the issue would be appreciated

Posts: 3,023
Topics: 36
Kudos: 89
Solutions: 156
Registered: ‎10-19-2017

Re: Open Box Order

Greetings, grinchman!


Welcome to the Best Buy Forums!!


Online shopping is meant to be convenient and simple. I understand where you’re coming from, as it’s never pleasant to find out an order has been delayed. While we do everything we can to ensure orders arrive quickly, sometimes there may be delays due to circumstances beyond our control. Generally, most orders can be filled within one to four hours, but processing times can vary. I am sure it has arrived by now, but I’m happy to look into this further for you. 


Please, private message me with your order number, full name, phone number, and e-mail address connected to your account. To send it, click on the “Private Message” button next to my signature. We are almost done for the night, so if you happen to respond tonight, I'll get back to you tomorrow. Let me know if you have any other questions.



Deysha|Social Media Specialist | Best Buy® Corporate
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