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New Member
Posts: 3
Registered: ‎11-17-2022
Accepted Solution

Open Box Excellent TV Scam

[ Edited ]

I purchased an Open Box Excellent TCL model 65R646 (65 inch mini led) a few days ago and I've been having problems even before I received it.

  • It was ready for pickup for over a week, but upon arriving to the store, I had to wait an hour for them to "find" the TV
  • It was missing the stand, remote, and original packaging (was wrapped in bubble wrap and plastic) despite the 'Open Box Excellent' policy being:
    • Excellent.

      Products in Excellent condition look brand new — with no physical flaws, scratches or scuffs — and include all original parts and accessories (or a suitable replacement). The product will be in its original box (or a suitable replacement). Products in Excellent condition can be found in Best Buy stores and online.
    • When I pointed this policy out to the staff, they told me the "Excellent" condition only applied to the quality of the screen/display itself and nothing more. They did not offer me any 'suitable' replacements and instead told me to buy some from them
  • After this, they "tried" finding the missing parts for another 20 minutes but ultimately failed
  • Ended up taking it home as it was. Then bought a mount and replacement remote, BUT
    • When I turned on the TV, there was a large discolored splotch covering about 50% of the screen starting from the center out. It did not go away over time, and adjusting picture setting did not fix it, nor did turning it completely off and on
  • I tried to start a return, but I was told that if I don't return the stand and remote (which I did not receive in the first place) I would be charged $40 for each of them

There was nothing "Excellent" about this TV.

This is simply ridiculous. Never purchase open box and I strongly suggest taking your business elsewhere if you don't want to be scammed like this.

 

{removed per forum guidelines} of the screen after just turning it on

{removed per forum guidelines} after home screen starts to load

New Member
Posts: 3
Registered: ‎11-17-2022

Re: Open Box Excellent TV Scam

Splotch while TV is starting

Splotch as TV is loading home screen

Posts: 190
Topics: 5
Kudos: 18
Solutions: 10
Registered: ‎11-03-2021

Re: Open Box Excellent TV Scam

Hey there, Stroo!

 

Thank you so much for reaching out and joining us here on our community forum. Although, getting a new TV should be a fun and exciting time, so I can understand how this discoloration is never ideal. This is far from the experience we want for any of our customers.

 

That being said, I would be more than happy to take a closer look and properly document this for further review. In order to do so, kindly use the “PrivateMessage” button below on desktop to send you:

 

Full name
Phone number
Email address
Order number

 

Best,
 

Kayden|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎11-17-2022

Re: Open Box Excellent TV Scam

Thanks for the reply.

 

I sent you a PM as requested.

Posts: 190
Topics: 5
Kudos: 18
Solutions: 10
Registered: ‎11-03-2021

Re: Open Box Excellent TV Scam

It is my pleasure! I have received your private message and replied.

Kayden|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎12-03-2022

Re: Open Box Excellent TV Scam

Might as well try returning immediately and/or contacting your credit card company. It doesn't take much time looking over the forum to find that there is a rampant issue of bestbuy selling items not as described or just completely FAKE.