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Posts: 2
Registered: ‎05-04-2022

Open Box-Excellent Apple Watch Series 7 still linked to original owner, so I am returning via UPS

[ Edited ]
I bought an OPEN BOX Excellent blue Apple Watch Series 7 41mm GPS only via Best Buy.com, and picked up in the Cambridge MA store.
 
However, when I went home and tried to set up, the watch was still activated under the prior owner's Apple ID.  Under the advice of Best Buy customer service, I requested Apple to deactivate the email account to the watch, but they refused without the original (first) owner's receipt. 
 
At local Best Buy, I had a hard time returning the item, as the local store would not accept it (I bought it in another state while traveling), so I had to mail it back via UPS the last day of the 2 week return window. I HOPE I get a refund, because Best Buy sold me a BAD watch, as the store never checked the return to make sure it is inactivated.  
 
Please Help.   I can't trust the Best Buy return center to give me the proper refund that I deserve.  
 
I should have just bought a new one, so I dont have to go through this nightmare.
 
Order Number: {removed per forum guidelines}
 

 

Posts: 58
Topics: 2
Kudos: 7
Solutions: 2
Registered: ‎01-17-2020

Re: Open Box-Excellent Apple Watch Series 7 still linked to original owner, so I am returning via...

Hi there, garrett678, 

 

Thank you for reaching out to us here on our Forums page. To get a closer look at this, can you please send us a Private Message verifying your full name, email address, and phone number? From there, we can see what our next best step can be. 

 

Thank you!

 

Duncan|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎05-04-2022

Re: Open Box-Excellent Apple Watch Series 7 still linked to original owner, so I am returning via...

I PM'ed you, Duncan with the relevant information.   Awaiting your reply.


Thank you.

Posts: 58
Topics: 2
Kudos: 7
Solutions: 2
Registered: ‎01-17-2020

Re: Open Box-Excellent Apple Watch Series 7 still linked to original owner, so I am returning via...

[ Edited ]

Hi there! 

 

I've just sent you a follow up message. 

 

Thank you for your patience here.

Duncan|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!