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Posts: 1
Registered: ‎02-07-2021

Ontrac said they delivered my package but it did not arrive

The Ontrac website says my delivery arrived at 6:31 PM yesterday, but there was no knock and no package

I hate Ontrac, their crappy customer service. I wish Best Buy would quit using them. I have several friends who have nothing but problems and no resolution.

Posts: 705
Topics: 31
Kudos: 137
Solutions: 50
Registered: ‎02-08-2019

Re: Ontrac said they delivered my package but it did not arrive

Hey, johnknierim!


Thanks for reaching out to us on the Best Buy Forums. I like to keep a close eye on my tracking information to ensure my product is delivered when and where I need it to be, and I'm so sorry to hear this has not been the case for you! 


I can definitely understand your concern as your product has been marked delivered even though you cannot locate it. I'd be happy to take a closer look into this and see what options we have at this time for assistance.


So that I can get started, please send us a private message with your full name, email, phone number, and order number and I can help out!




Meg|Social Media Specialist | Best Buy® Corporate
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