04-27-2021 12:25 AM
Ontrac marked my package as delivered to the front door, but it wasn't delivered. I was by the front door at the time of delivery, and nobody came. Nor did a truck stop by.
I've sent in a report with Ontrac and hope they'll reply.
04-27-2021 01:24 PM
Thanks for reaching out! I'm sorry to hear that your order was marked delivered, but you haven't been able to locate it. Sometimes carriers will leave the package(s) at a different location. Do you have a front porch or back doorstep that the package may have been delivered to?
If you've double checked this wasn't left somewhere else, it's likely lost/misdelivered, so I would be happy to see what our options are. Please send me a private message with your full name, email, phone number, and order number, and I can get started.