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Posts: 1
Registered: ‎04-27-2021

Ontrac marked package as delivered, did not arrive

Ontrac marked my package as delivered to the front door, but it wasn't delivered. I was by the front door at the time of delivery, and nobody came. Nor did a truck stop by.


I've sent in a report with Ontrac and hope they'll reply.

Posts: 705
Topics: 31
Kudos: 153
Solutions: 49
Registered: ‎02-08-2019

Re: Ontrac marked package as delivered, did not arrive

Hey, PotatoMan!


Thanks for reaching out! I'm sorry to hear that your order was marked delivered, but you haven't been able to locate it. Sometimes carriers will leave the package(s) at a different location. Do you have a front porch or back doorstep that the package may have been delivered to?


If you've double checked this wasn't left somewhere else, it's likely lost/misdelivered, so I would be happy to see what our options are. Please send me a private message with your full name, email, phone number, and order number, and I can get started.




Meg|Social Media Specialist | Best Buy® Corporate
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