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New Member
Posts: 2
Registered: ‎11-24-2022

Re: Ontrac claims package was delivered, but I did not receive a package.

Additionally, I've checked the front and rear entrances (there are only 2) of my residence multiple times and did not see anything. Ontrac claims to have delivered the package to my front door.

Posts: 11,418
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Registered: ‎11-10-2008

Re: Ontrac claims package was delivered, but I did not receive a package.

It is possible that you could receive your order later in the morning. Package delivery services often mark items as delivered if they are swamped with deliveries and other people work on the holidays to get them out to customers who ordered items.

 

As today is Thanksgiving, there may be a chance you won't get a reply until the very least Friday morning as many stores are closed today inculding Best Buy. I don't know the Social Media Team schedule however as I think I have seen them pop up during the holidays on the forums. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Social Media Specialist
Posts: 60
Registered: ‎05-07-2019

Re: Ontrac claims package was delivered, but I did not receive a package.

Hi there,

 

Welcome to the Best Buy Forums! I certainly understand it can be concerning when a delivery service shows that your package was delivered, when you didn't actually receive your item. I'd be happy to take a look into this and see what we can find out and do to assist you further. To get started, can you send me a private message that includes your full name, email address, and phone number? You can do so by clicking the blue button to the right of my signature.

 

Best Regards,

Caleb|Social Media Specialist | Best Buy® Corporate
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