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Posts: 1
Registered: ‎10-28-2017

Ontrac Tracking says items DELIVERED, but package not received

I've purchased a game on and it was shipped through OnTrac. OffTrac tracking shows the item as being delivered but the item was not delivered. What's funny is that BestBuy also shipped an additional preorder bonus separately, through UPS, and that was correctly delivered to me, but not the game. OffTrac has not responded to my messages.

Posts: 3,212
Topics: 50
Kudos: 231
Solutions: 172
Registered: ‎08-21-2017

Re: Ontrac Tracking says items DELIVERED, but package not received

Hello JimRory-


Thank you for registering to our Forums to let us know about your order. I am sorry to hear that you are having issues getting your pre-order delivered. I can completely understand how frustrating it would be to see that your package was delivered only to be unable to find it. I am happy to help you look into this to see how I can assist you. 


I will need some further information so I can look into this for you. Can you please send me a private message with: 


Your full name
Email address on order
Phone number on order
Order number


To send a private message please click the bottom of the post across my name. I look forward to hearing back from you so I can further assist with this order.

AndrewB|Social Media Specialist | Best Buy® Corporate
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