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Posts: 1
Registered: ‎03-07-2019

Only part of order came in

I ordered a couple of amiibos a few weeks ago. A cloud and a Roy. But only Cloud came in. When i look at my order online it says both Cloud and Roy are still being processed. I'm unsure on what to do? 

Posts: 3,496
Topics: 29
Kudos: 320
Solutions: 212
Registered: ‎11-29-2016

Re: Only part of order came in

Good afternoon, blakrose20,


Welcome to our forums!  As an amiibo collector myself, I’d be pretty bummed if one of the amiibos I ordered didn’t arrive as expected, so I completely understand your disappointment with this experience.  With that said, you’ve definitely come to the right place for help, and I’ll be more than happy to see what happened with Roy, and hopefully get him sent your way as soon as possible.


For me to locate your order, there are a few pieces of additional information I’ll need to gather from you.  We want to keep your sensitive information private, so be sure to use the blue “Private Message” button in my signature to send me the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


This should be enough information for me to begin my research.  If you’re accessing our site using a mobile device, you may need to select “Desktop View” to locate the blue “Private Message” button in my signature.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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