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Posts: 1
Registered: ‎07-08-2019

Online purchase not showing in history, no shipping information

[ Edited ]

I placed my order on July 4th on, and have yet to receive any shipping details, etc - When I placed the order it said delivery will be by the 9th at the latest, but I need to know a general time for delivery so I can be home, and I have no details at all!  The purchase also does not show in my purchase history!


BBY Order Id : {removed per forum guidelines}

Posts: 1,977
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Registered: ‎07-06-2009

Re: Online purchase not showing in history, no shipping information

Hello, JasonOlson,


Welcome to our Best Buy Support Forums! I'm glad to see that you were able to take advantage of some of our holiday savings on your recent order. I know whenever I place orders, I am eagerly awaiting them to arrive so I can appreciate you wanting to know the status of your order.


I'd be happy to review this with you to see why this might not be appearing in your history and provide any details that I can. To do so, could you please send me a private message using the button in my signature below with your name, phone number, and email address? I look forward to hearing from you soon!



Melissa|Senior Social Media Specialist | Best Buy® Corporate
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