03-16-2019 02:29 PM
03-16-2019 05:09 PM
Welcome to our online community, here on the Best Buy Forums!
Thanks for writing to us today.
I can understand how it would be exciting to get a new Apple Watch at a great price, such as with an Open Box discount. I apologize that the Open Box model did not meet your expectations of being in excellent condition. We appreciate the feedback. You're welcome to check our website to see if the same model might be available as Open Box with shipping to your home.