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Posts: 2
Registered: ‎07-25-2022

Online purchase delayed by ontrac. No estimated delivery date

Preordered an item online on August 29th.Was supposed to be delivered by the 1st of September. Ontrac has the package and has stated the item was out for delivery on that day and they state they were in my city but later that night they switched the status to delayed. So I was hoping the next day but nothing again to no avail. And they haven't updated the status at all. Wondering if my package was lost in transit and they don't want to admit it even though they indicated delayed status on best buy.
Posts: 5,177
Topics: 55
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Registered: ‎11-29-2016

Re: Online purchase delayed by ontrac. No estimated delivery date

Good morning, Ethniix,


Welcome back to our forums!  As someone who shops online often (maybe more than I should), I've certainly experienced my fair share of lost packages and order delays.  I know how frustrating it can be, and while it's disappointing to hear you're going through this yourself, you've come to the right place for help, and I'll be happy to assist.


For me to take a closer look into this order and see what might be going on, I'll just need a few pieces of additional information from you.  Most of this information is private, so be sure to use the blue "Private Message" button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


This should be enough information for me to get started, and begin my research.  If you're accessing our site on a mobile device, you may need to switch to "Full" or "Desktop" view before this button is visible to you.



SeanM|Social Media Specialist | Best Buy® Corporate
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