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Posts: 16
Registered: ‎11-24-2018

Online purchase can’t be made

Can anyone please tell me how to fix my account? Customer service said that my account has been restricted to in store purchases only.
Posts: 577
Topics: 23
Kudos: 121
Solutions: 34
Registered: ‎07-23-2018

Re: Online purchase can’t be made

Hey, oneorangetree, 


We appreciate you connecting with us on our forums! I do wish it was under better circumstances, however. We know how important it is that you are able to purchase the products you want, in the manner you want. For those reasons, if we do restrict an account to in-store purchases only, it is not a decision we make lightly. 


We would need to look closer at your account to see if it has been blocked from making purchases on For us to verify this, please feel free to send us a Private Message. 



Austin|Social Media Specialist | Best Buy® Corporate
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